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Safer Gambling at PlayOJO
Responsible gambling is about staying in control of your play. This guide explains PlayOJO‘s safer gambling tools, including limits, reminders, cooling-off periods and self-exclusion options.
Just head to My Account → Safer Gambling to explore options like Safe Mate, Deposit Limits, Time Reminders, and Player Limitation settings.
Whether you’re spinning for a chance to land a free spins feature or a jackpot, PlayOJO helps you to play safely with the support of responsible gaming tools and resources.
Safe Mate: Your Personal Play Dashboard
Safe Mate is your wellbeing hub at OJO. We like to think of it as a kind of slots-savvy Fitbit for your play.
What PlayOJO Safe Mate shows you:
- Your total spend, wins/losses, and session time over set periods
- Your trends compared to similar players
- Your play-health check score (risk level) with helpful tips
Where to find it:
- Login
- Go to My Account → Safer Gambling → Safe Mate
Data starts showing after activation. Turn it on early to start building (and reviewing) your personal play story.
Why it matters:
Sometimes you don’t realise your play patterns are shifting until you see the stats for yourself. Safe Mate helps to keep you aware, giving you a friendly nudge when things might be off.
Time Checks and Session Control
It’s easy to lose track of time when the reels are spinning. That’s why OJO offers Game Status Reminders.
What it does:
You’ll get a pop-up reminder after 15, 30, 60 or 90 minutes of play – your call.
How to turn it on:
- Head to My Account → Game Status Reminder
- Choose your preferred interval
- Log out and then log back in for it to take effect
Tip
Pair Game Status Reminder with your PlayOJO Safe Mate stats for a full picture of your play.
Limits, History and Staying in Control
Deposit Limits:
Set PlayOJO deposit limits to avoid overspending. Choose what’s comfortable for your daily, weekly, or monthly play. Adjust limits anytime (Note: for your protection, limit increases take 24 hours to apply).
Play History:
Track all your gameplay – what you played, when you played, and the length of your gaming sessions.
Transaction History:
Easily view your deposits and withdrawals, with dates and amounts.
Where to find it:
My Account → Game Activity for gameplay
My Account → Transaction History for payments
OJO makes tracking straightforward and crystal clear-Clear visibility = better decisions.
Playing Behaviour
Check how long you’ve played for and what you’ve deposited, withdrawn and spent overall across a range of time periods. You can also see if you’re playing more or less than other players with who have a similar profile to you.
Need a Break? Cooling-Off/Freeze and Self-Exclusion
Sometimes you just need a timeout – and that’s absolutely okay.
Cooling-Off / Freeze:
Initiate short breaks ranging from a few days to up to 6 weeks. During this time, you won’t be able to log in to your account.
Self-Exclusion:
This is a longer-term break (OJO’s blog mentions a 180-day minimum). You can request a PlayOJO self-exclusion manually or apply it via your account. You can also use GAMSTOP.
Where to set it:
My Account → Player Limitation
Alternatively, you can reach out to OJO’s support if you need help choosing the right option for your situation.
Important
Tools and terms can vary by country. Always read the on-screen information directly from PlayOJO UK when setting any limits.
Support and External Help
If you’re not sure what tool is best, or you just want someone to walk you through it, the OJO crew is ready to help.
You can:
- Start a Live Chat (when logged in)
- Or email [email protected]
Their team prioritises safer-gambling queries, so don’t hesitate.
Looking for more help?
PlayOJO’s “Get Help” section links to trusted advice services and external support organisations in the UK.
Delete playojo account
Thinking of closing your PlayOJO account? Check out our full Delete My Account Guide for what to expect.
FAQs
Login and go to My Account → Safer Gambling → Safe Mate and activate it. Stats begin to display shortly after.
Head to My Account → Game Status Reminder, choose 15/30/60/90 minutes, and log out/log in for it to start working.
Yes – check Game Activity and Transaction History in My Account.
Cooling-Off is a short break (days to weeks). Self-Exclusion is a longer lockout (a 180-day minimum, according to OJO’s official blog).
Go to PlayOJO’s Contact & Support page and email support. They can help even if you’re logged out.f
Final Word from OJO’s Mates
Safer gambling isn’t just for “problem players” – it’s for all players. Whether you’re new to OJO or a regular in the lobby, tools like Safe Mate, time reminders, and cooling-off are free and readily available to keep things fun and fair.
Play smart. Play responsibly. And if things ever feel off? You’ve got options and the support you need.